All FAQs (Helpie FAQ)

Yes, it can help a lot. One of the main uses of CBD and also the reason why it has become so well known in recent times is for its benefits in pain management.

Yes, CBD is used daily by many people as part of their wellness routine. We recommend starting with a low dose and adjusting as necessary.

Our products are formulated to be non-additive. Check the ingredients listed on each product to ensure transparency.

Isolated spectrum refers to CBD products that contain only isolated cannabidiol (CBD), without other compounds from the cannabis plant. This type of product is an option for those who want to experience the specific benefits of CBD without the presence of other cannabinoids.

Full spectrum refers to products that contain a variety of compounds found in the cannabis plant, including CBD, THC (within legal limits) and other beneficial cannabinoids.

Yes, we have specific products for pets. Check out our catalog to find suitable options and get in touch if you have any questions.

If you are taking medication, we always recommend consulting a doctor before starting to use CBD products to avoid unwanted interactions.

Yes, our customer service team is available to help. Get in touch via our online form or by e-mail.

We recommend consulting a health professional before using CBD products during pregnancy or breastfeeding

Yes, all our products undergo rigorous quality tests carried out by independent laboratories, which are the responsibility of our suppliers located in Italy and Spain.

Yes, we have loyalty programs and regular promotions. Sign up for our newsletter to keep up to date with our offers.

Due to the nature of CBD products, they are non-refundable and cannot be returned.

After shipment, we will send you an e-mail with information about your order. You can use these details to track your order online.

Yes, CBD products with a THC content of less than 0.2% are legal in Portugal. Our products comply with all European and national regulations.

CBD is known to have minimal or no unwanted side effects. CBD products are generally very well tolerated. The effects it causes are those for which it is sought. If you have any concerns, you should always consult a health professional.

If you buy CBD products from our online store, you can be sure that no product has a THC content of more than 0.2%, which is the current legal limit in Portugal. This value is not enough to detect THC in a urine test and CBD is not a controlled compound. So the short answer is no.

Store CBD products in a cool, dry and dark place, away from direct sunlight. Make sure you close the packages tightly to preserve freshness.

Yes, we deliver throughout Portugal, including mainland Portugal and the Madeira and Azores.

Shipments are made within 24 hours of the order being placed. The delivery time depends on the final destination of the order. Deliveries to mainland Portugal usually take between 1 and 3 working days.

The payment methods accepted on our site are MBWay and Card (Visa, Mastercard, Amex, and many others). Shipping is normally done via CTT Expresso and postage is free from 60€. Shipping costs for orders under 60€ start at 3.99€ for registered mail. All orders leave our store in Porto and are shipped within 24 hours of payment confirmation.

The appropriate dosage of CBD flowers varies according to the purpose of use, the form of use and individual tolerance. We always recommend starting with a low dose and gradually increasing it until you find the ideal dosage.

Buying CBD flowers online offers the same convenience as buying any other product from home, the train or the beach, as well as access to a variety of products and brands that may not be available in physical stores. What's more, at HempyRoots we always guarantee the utmost description in our packaging, with no indication or clue as to what's inside. For some people this can be an important factor

CBD flowers should be stored in a cool, dry and dark place. The shelf life may vary depending on storage conditions and the quality of the product. If you leave flowers in storage for too long, they can start to lose properties such as their smell and taste.

In order to choose quality CBD flowers, you first need to find a quality seller who knows their products and tests them regularly. Fortunately, you're in the right place. We don't sell any CBD flower that hasn't first been tested and approved by our team. CBD flowers should be analyzed by their appearance: they should not be moldy or sunburnt. Secondly, we must analyze the texture, making sure it is neither too dry nor too wet. Ideally, you should be able to grate the head with your fingers and it should not be powdery, as this is a sign that it is getting old.

CBD flowers can be smoked, vaporized, added to food or drinks, or used in topical products.

CBD flowers are basically legal weed without the psychoactive effects of traditional weed, which is still illegal in our country. Why are they called flowers? So that we don't call them weed and distinguish them from illegal weed. CBD flowers are industrial hemp flowers that contain high levels of cannabidiol (CBD) and no (or residual) THC, <0.2% to comply with Portuguese law). Buying CBD in Portugal can be done in a specialized physical store (such as our CBD store in Porto), in kiosks, or online. There are different brands that sell CBD products, HempyRoots just happens to be the best 😉

Yes, it is legal to buy CBD flowers online in Portugal, as long as the THC content is less than 0.2%, as established by Portuguese law. It is up to the seller to ensure that their product complies with all applicable laws and regulations and that their supplier is reliable, prestigious and of high quality. Like here at HempyRoots.