Privacy policy

Privacy policy

Thank you for choosing HempyRoots. We are committed to protecting your personal data and your right to privacy. If you have any questions or concerns about our policy, or our practices in relation to your personal information, please contact us at

When you visit the website, and use our services, you are entrusting us with your personal information. We take this matter seriously. In this short text, we describe our data privacy policy. We try to explain how information is gathered, and what information is gathered. Please read this policy carefully, as it is very important.

This privacy policy applies to all information collected on our website (

  • What kind of information do you give us?

We collect the personal information you give us, such as name, address, contact information, passwords and security information, and we may also store payment information, depending on the payment method you choose.

We collect personal information that you voluntarily give us when you register on our site, express some form of interest in finding out more about us or our products/services, purchase from our site or contact us.

The personal information we store depends on the context of your interactions with us and the site, the choices you make or the products or services you use. The personal information we collect may include the following:

  • Name and Contact Data – We storeyour first and last name, e-mail address, postal code, address, telephone number, tax number, or other information similar to contact data.
  • Credentials -We store passwords, password passwords, or any information that is used by you to authenticate yourself and to access our website.
  • Payment Data -We do not collect any payment information from the customer, only the payment method of the products or services purchased chosen by you. All payments processed will be made by third parties such as ,Mbway by Ifthenpay ,Mastercard / Maestro and Visa by Viva wallet and to our account.
  • Automatically collected information

Some information – such as IP address or browser and device characteristics – is automatically collected when you visit our site.

We automatically collect some information when you visit, use or browse our website. This information does not reveal your specific identity (such as your name or contact information) but may include information from the device you are using, such as IP address, device and browser characteristics, operating system, language preference, country and device name. This information is necessary to maintain the security and operation of our website, and for our internal analysis.

Like almost all existing websites, we collect this information using cookies. You can find out more about our Cookies policy.

  • How do we use your information?

We process your information for the purposes of fulfilling business interests, fulfilling our contract with you, complying with our legal obligations, and your consent.

We use personal information through our Sites for a variety of purposes which are listed below:

The information collected is used for

  • Send you administrative information.We may use your personal information to send you products, services or important new information about your orders or changes to our policies, terms and conditions.
  • Process and manage your orders. We may use your information to fulfill and manage your purchases, payments, returns and changes made through our website.
  • To protect our services. To reinforce our terms, policies and conditions.
  • To respond to legal requests and prevent legal problems.
  • To answer legal requests and to prevent legal issues. If we receive any type of legal request from the Portuguese State, or any other type of entity with legal power, we may have to inspect the information we collect to determine how to respond to the law.
  • For other business-related purposes. We may use the information for other business-related purposes, such as analyzing data, identifying usage trends, determining the effectiveness of our advertising campaigns and to evaluate and evolve our Sites, services, products and marketing.
  • Will my information be shared with anyone?

We will only share information with your consent, to comply with the law, to protect your rights, or for any business-related obligation.

We may process or share information based on the following legal bases:

  • Consent: We may process your information if you give us some kind of specific consent to use your personal information for a specific purpose.
  • Legitimate Interests: We may use your information when it is reasonably necessary to achieve our legitimate interests.
  • Legal Obligations: We may disclose your information if legally required to do so in order to comply with the law, government requests, judicial process, court order, or legal process.
  • Vital Interests: We may disclose your information if there is any suspicion that it is necessary to investigate, prevent or take action regarding a potential violation of our policies, suspected fraud, situations involving potential threats to the health of any person or illegal activities.
  • Who will the information be shared with?

We only share information with the following third parties.

We only share information with the following third parties. We have categorized all the third parties with whom we will share your information so that it is easier to understand:

  • Payments and invoicing

Ifthenpay (MBWay and Multibanco References), Viva wallet (Credit and/or Debit Card), (Certified Billing Software No. 2230).

  • Web and Mobile Analytics

Google Analytics.

  • Website Hosting.
  • Website Testing

Google Play Console.

  • How long is your information kept by us?

We keep your information for as long as necessary to fulfill our purposes set out in this privacy policy, unless required to do so by law.

We keep your information for as long as necessary to fulfill our purposes set out in this privacy policy, unless a longer retention period is requested or permitted by law (such as tax, accounting or other legal requirements). For no purpose in this policy are we required to store your personal information beyond the time that your account is active with us.

  • How do you keep information safe?

We protect your personal information through an organizational system and technical security measures.

We have implemented appropriate organizational and technical security measures, chosen and designed to protect all information processed by us. However, we cannot guarantee that the internet itself is 100% safe. Although we do our best to protect your personal information, transmissions of information to and from our Sites are at your own risk. You should only use the services in a secure environment.

  • What are your privacy rights?

In summary: In the European Economic Area, you have rights that allow you detailed access to and control over your personal information. You can review, change or terminate your account at any time.

In the European Economic Area, you have certain rights under data protection laws. These include the right to request access to or obtain a copy of your personal information, request or erasure, restrict the processing of your personal information.

All these actions can be carried out in the menu available on the website in the website menu or by email

Upon request for termination of your account, we will deactivate or delete it, as well as all information stored in our active databases.

  • Data accuracy

All personal information is the responsibility of the user. It undertakes not to introduce false information and to modify it if necessary.

  • How can you contact us about this policy?

If you have any additional questions or comments about this policy, you can email us at